Performance tracking
built for operations.
A comprehensive productivity suite for customer service teams. Track metrics, automate timers, monitor performance — all in one integrated workflow.
Two tools, one mission.
A desktop application and browser extension that work together to create a seamless performance tracking workflow.
Desktop Application
The central hub for daily performance tracking. Manage fiscal periods, log metrics, analyze trends, and generate detailed reports.
- Daily chat & unit tracking with QA scoring
- Fiscal period management & analytics
- AI-powered response suggestions
- Calendar integration & time adjustments
- Auto-updates with background download
Browser Extension
Automatic chat detection and timing inside ServiceNow. Tracks sessions in real-time and syncs data back to the desktop app.
- Auto-detect ServiceNow chat sessions
- Multi-chat timer with ECM isolation
- AI response panel with suggestion engine
- Real-time desktop app heartbeat sync
- Chrome & Edge compatible (Manifest V3)
Built for your daily workflow.
Track every metric that matters — from daily records to AI-powered chat analysis — all within a single desktop application.
Total Statistics
Fiscal period totals with FACR, AHT, and productivity averages calculated in real time.
Performance Gauge
Visual productivity indicator with configurable effective and outstanding targets.
Daily Record Entry
Log chats, units, and callbacks with calendar integration and time adjustments.
AI Chat Summary & Coaching
Automatic session analysis with performance scoring, sentiment detection, and actionable coaching feedback.
Everything you need to perform.
Purpose-built features designed around the daily workflows of customer service operations.
Smart Timer System
Automatic chat session detection via ServiceNow integration. Multi-chat support with ECM-scoped isolation prevents cross-session data contamination.
AI Response Suggestions
Context-aware response suggestions powered by OpenAI and Anthropic. Full conversation awareness with PII redaction and department-scoped recommendations.
Fiscal Period Analytics
FACR tracking, QA scoring (0–100%), productivity rates, and performance trending across fiscal months with configurable targets.
Auto-Update System
Background update checks with silent downloads. Mandatory update enforcement, version skip preferences, and SHA-256 integrity verification.
Data Import & Export
Import callbacks from Excel, export performance data, and manage records in bulk. Comprehensive data management with full audit trails.
Global Keyboard Shortcuts
Configurable hotkeys for timer start/stop with optional target application focus requirements. Customizable key combinations with modifier support.
Latest Changes
Release notes pulled live from the update server.
🖥️ Desktop App —
—🌐 Browser Extension —
—Enterprise licensing.
The full suite — Desktop App and Browser Extension — deployed and managed across your organization. Updates delivered automatically through the app.
- Desktop Application license
- Browser Extension included
- Daily chat & unit tracking with QA scoring
- Fiscal period analytics
- AI-powered response suggestions
- Bulk data import & export
- Auto-updates with background download
Questions? Reach us at licensing@jkpsoftware.com
System Requirements
🖥️ Desktop Application
- Windows 10 (1809+) or Windows 11
- .NET 8.0 Runtime (bundled)
- 4 GB RAM minimum
- 100 MB available disk space
- Internet connection for sync & updates
- Display: 1280×720 minimum
🌐 Browser Extension
- Google Chrome 110+ or Microsoft Edge 110+
- Manifest V3 compatible browser
- ServiceNow ECM instance access
- Desktop app running (localhost:15871)
- Extension loaded via developer mode